Hi, I’m Anna Glenn
As a seasoned marketer, content strategist and brand advocate, I specialize in leading integrated campaigns and creating impactful content that drive business growth. My expertise spans various industries in the B2B space, including fintech, SaaS and the financial services industry. As an accomplished leader with 15+ years of experience, I excel in all aspects of crafting marketing campaigns that deliver tangible results, elevate brand recognition, and foster lasting customer engagement.
My Experience
Marketing Strategy
Partners with executives and internal teams to identify business objectives and craft comprehensive go-to-market strategies across a wide range of promotional channels.
Integrated Campaigns
Effectively develops and implements holistic marketing campaigns that drive brand recognition, foster revenue growth, and enhance market share in the B2B sector.
Content | Copywriting
Leads the planning, creation, and distribution of content to attract and engage the target audience, while also driving business goals.
Brand and Design
Creates designs and communicates design thinking to business partner's design process to deliver impactful visual concepts and brand experiences.
Challenge.
Launch an improved payroll solution tailored for global payment platforms that address the complexity of managing global payroll for employees and contractors across different countries.
Solution.
Develop a comprehensive full-funnel campaign utilizing owned and paid channels and forging partnerships with prominent media organizations.
Results.
- Surpassed benchmark objectives for impressions and reach.
- Achieved over 250K impressions on TechCrunch and 19.5K impressions on Sifted.
- Ebook was also downloaded by key targeted accounts, and SDRs successfully arranged six meetings resulting from inbound inquiries.
Project Summary:
The primary objective of this initiative of this campaign was to raise awareness about Nium’s improved payroll solution tailored for global payment platforms and stimulate revenue growth. This solution aimed to streamline the process of onboarding, conducting transactions, and overseeing global payroll for both employees and contractors across the world.
I led the development of the content framework and worked cross-functionally to support the execution of a comprehensive marketing and sales campaign across multiple channels, covering every stage of the customer journey. The campaign’s overarching goal was to shed light on the nuances of the payroll market and present the company’s solution through compelling case studies and content through paid and owned channels.
Strategies:
- Sponsorship. Sponsor media opportunities in highly-trafficked publications to provide a curated perspective on the company’s role in the global payroll market.
- Content. Execute podcast on global payroll and drive prospects to download an e-book on the state of play in global payroll.
- Public Relations. Launch an enhanced payroll solution and drive third-party coverage and links to nium.com.
- Account Based Marketing. Target accounts with early-stage awareness display ads.
My Role: Content strategy, Integrated campaign plan and execution
Industry: Fintech | Global Payroll Platforms
Telehealth Campaign
Challenge.
Solution.
Develop a strategic and comprehensive integrated campaign that caters to the entire customer journey.
Results.
- 300% improvement in email click-through rate for inbound marketing campaign
- 700 registrant average for webinars
- Influenced a 1,900% increase in users for the all-in-one platform [from 500 users to 10,000 in just one month]
Project Summary
In late 2019, telehealth constituted a growing portfolio for Updox, a healthcare technology company offerings. Updox specialized in an all-in-one solution that enhances communications – such as telehealth, secure texting, electronic fax, and touchless check-in – among medical professionals and their patients.
I spearheaded the comprehensive integrated marketing campaign that played a pivotal role in propelling the company to the forefront of the industry. Under my direction, I collaborated with an agency partner to conduct thorough market research and analysis, develop the strategic messaging and positioning, and craft a launch plan. This encompassed the creation of a multi-faceted email series, the development of impactful landing and funnel pages, and the design of engaging infographics, case studies, e-books, and webinars.
As a result of the effective communication and continuous A/B split testing, we achieved enhanced engagement and boosted the sales funnel. The email click-through and open rates surpassed the initial target by a significant margin. Additionally, the company experienced a remarkable increase in webinar registrations, which is a crucial advancement in the process of converting marketing-qualified leads (MQLs) into sales-qualified leads (SQLs).
These efforts launched the company onto the national telehealth stage and secured them a position on the HHS.gov website as a preferred telehealth vendor.
My Role: Marketing strategy, Integrated campaign plan and execution, content, program management
Industry: Technology | SaaS
A Full-Funnel Solution:
Top-of-the-funnel assets developed to build awareness and educate physicians new to the concept of telehealth:
• Explainer video, business brief, infographic
Middle-of-the-funnel assets were developed to reinforce telehealth’s value to physicians in the consideration phase. This content was delivered through a strategic, digital campaign:
• Case study, eBook, FAQ one-pager, webinar
Bottom-of-the-funnel: A digital telehealth resource hub and custom messaging for offices transitioning to a telehealth platform. Assets developed in addition to the landing page:
• Product demo, success rollout kit
Evaluation: To enhance conversion rates, a system of performance metrics was established using A/B testing and retargeting strategies. Additionally, guidelines for design, language usage, and placement were formulated based on best practices.
Cyber Liability Coverage Brochure
Project Summary
For this project, I collaborated extensively with my client to craft a trifold brochure to promote cyber security coverage to small and medium-sized businesses (SMBs) within the insurance customer base.
My responsibilities included developing the outline, writing and editing the content, and executing the design.
Project Summary
I developed the Personal Cyber Coverage project plan with the strategy, tactics, and metrics analysis. Additionally, I planned the buyer journey map, developed the creative briefs for the freelance writer and designer, and effectively project-managed the timelines with internal teams.
Within the scope of this project, my responsibilities encompassed crafting a tailored email automation sequence, generating content for the infographic and webinar and ensuring successful execution of these initiatives.
Project Summary
The primary objective of this project was to craft a compelling and unforgettable work that captured the essence of the program while seamlessly incorporating the Arizona State University brand. The program’s director aimed to present an engaging portrayal of the season’s events while also achieving cost savings compared to the previous year’s 32-page spiral-bound booklet.
Upon throughly reviewing the project brief, which outlined the project’s scope, and consulting with local printing experts, I designed a 6X9″ piece that effectively showcased the program’s offerings. This piece included dedicated sections for both the fall and spring seasons, designed to fit within a standard postal envelope. As a result of this innovative approach, the project garnered significant attention within the ASU community and resulted in a budget savings exceeding $10,000.
Cyber Liability Coverage Guidebook
Project Summary
For this project, I collaborated extensively with my client to craft a guidebook to promote cyber security coverage to small and medium-sized businesses (SMBs) within the insurance customer base.
My responsibilities included developing the outline, writing and editing the content, and executing the design.
Project Summary
Overview:
CyberScout, a provider of identity and data defense services for individuals and commercial clients, had a three-year plan to transition from a service provider to a SaaS company. In year two, CyberScout began focusing its efforts on developing effective messaging and sales tools that resonate with clients and the target markets for its platform, CyberScout HQ. CyberScout HQ is the first online marketplace for identity management, privacy, and cyber security education, products, and services.
Targeted verticals:
• Insurance, employee benefits, financial institutions
Objective:
• Transform the way the company sells and engages with prospects and clients
• Transition from a product-based to a persona-based architecture and creating preference-based assets
• Develop effective messaging and sales tools that resonate with clients and the target markets for its platform, CyberScout HQ
Key pieces included:
• Sales guidebook
• Data sheets and add on product sales collateral
• Sales training materials
• HQ Webinar
• Infographic
• Sales portal
Implementing the Plan
As an organization that worked lean, the responsibilities overlapped with the product and client marketing teams in order to develop assets quickly to the business and account development teams. The product and marketing teams also worked cross functionally to develop the personas, value proposition and positioning statements for each target market and weekly product meetings were conducted to make sure the sales, marketing and account teams were updated on the latest developments with the marketplace.
WIth the messaging maps in place, the client marketing team developed the HQ sales enablement tools for the different stages of the customer funnel. I lead the development of the pieces for clients and the sales team and analyzed research to develop the creative brief for content and design development. My goal with the assets was to make sure we had key pieces that relates to the different stages in the customers buyer’s journey and that the messaging was consistent and aligned with the positioning and messaging framework.
Observations
With this project, I noticed that the challenge with developing new materials is making sure we have the right sales content and tools in place for the different stages of the buying journey and also making sure our efforts are aligned so that the approach is audience-centric and not product-focused. Because CyberScout worked quickly and sometimes without a process in place, team members (myself included) needed to be creative with our problem-solving abilities and be strategic as the products and services evolved.
In hindsight, we should have first mappped the current sales collateral to the buying journey to understand the gaps. Once this has been mapped, we should have aligned the buying and sales processes and partnered with sales so the reps have the right sales content and tools when needed.
My Role: Marketing strategy, Integrated campaign plan and execution
Industry: Technology | SaaS | Insurance | Financial Institutions
The Approach
Strategy and Planning [internal documents]
• Messaging Map
• Talking points/messaging document
• Sales guidebook
• Sales training presentation
I provided feedback to the product team on the positioning and messaging documents and developed creative briefs outlining key benefits, target market, positioning, value proposition and messaging for our resources to develop into content and campaigns.
Inform Stage [external documents]
• Sales sheet
• HQ ebook
• Account development training materials
• HQ client webinar
Infographic
I developed creative briefs outlining key benefits, target market, positioning, value proposition and messaging for our resources to develop into content and campaigns.
Evaulate and Decide Stages [external documents]
• Data sheets
• Add-on product sales sheets
Sales and Marketing Portal
Originally developed as a marketing portal for clients, the site was expanded to include sales enablement materials for the sales rep and account development teams to access. Goal is to make sure assets were readily available and updated. The portal is in the early stages for the sales enablement materials and will eventually site content will be updated and also include categories segmented into early/middle or late stage content.
Brand Strategy
Project Summary
While at the Greater Phoenix Economic Council, I focused on developing the brand strategy for the organization. Previously, the organization had a logo but did not have a clearly outlined messaging, positioning document, or a documented visual guideline.
To address the gap, I undertook a comprehensive brand audit and collaborated extensively within the organization to understand the brand components and personality. With these insights, I wrote the positioning statement, the copy for the visual guideline document, and designed it.
Resume
Head of Content Strategy, Nium
2021 – 2023
Nium is a global B2B cross-border payments company helping modern platforms, and businesses simplify expansion, streamline local payments, and issue cards.
- Managed a three-person team as well as agency partners and freelance writers to create compelling content, including white papers, case studies, and blog posts, to drive brand awareness and customer engagement.
- Led the development and execution of full-funnel integrated marketing campaigns across paid, owned, and social channels.
- Collaborated closely with global product marketing, communications, and growth teams to align target audience, content strategy, and integrated marketing campaigns.
- Executed content audits on website, leveraging SEO research and incorporating keywords to increase search engine rankings.
- Used Google Analytics and SEM Rush to measure the effectiveness of campaign performances and optimize strategies.
- Conducted market research and competitor analysis to identify market trends, recommend strategy, and drive content development.
Senior Manager, Acquisition Strategy, Early Warning Services, LLC
2020 – 2021
Early Warning Services, the owner and operator of the Zelle Network®, is a fintech company owned by seven of the country’s largest banks to help financial institutions enable payments and mitigate fraud.
- Orchestrated and directed the end-to-end execution of a diverse range of content formats to cultivate brand awareness, nurture prospects and drive quality leads to support the sales team.
- Collaborated seamlessly with cross-functional teams in product management, sales, and corporate marketing, to define product positioning, craft compelling content, and implement go-to-market strategies to maximize campaign impact.
- Spearheaded the strategic development and execution of national inbound campaigns, leveraging strategic third-party partnerships and promotional channels across online, email, and social media platforms to drive extensive audience engagement and campaign success.
- Employed program analysis and data-driven insights to assess the success of marketing initiatives, utilizing these findings to inform future campaign planning and continuously enhance campaign performance and effectiveness.
Marketing Programs Manager, Updox
2018 – 2020
Updox, a fast-growing health IT company, is a healthcare communication platform for out-of-hospital providers that offers one consolidated inbox to manage the patient journey.
- Drove new prospects and revenue growth by partnering closely with executives, sales, and product teams to launch marketing programs.
- Led strategy and execution of integrated marketing campaigns encompassing email marketing, paid search, promotions, events, and webinars resulting in amplified brand visibility and heightened customer engagement.
- Successfully led the end-to-end development and execution of marketing campaign, including coordinating timelines, managing agency partners and freelance writers to achieve compelling content delivery and campaign success.
- Client Marketing Manager, CyberScout
2014-2018 - Marketing Manager, Greater Phoenix Economic Council
2012-2014 - Interactive Marketing Manager, Arizona Humane Society
2011-2012 - Senior Graphic Designer, ASU Foundation | Heard Museum
2004-2011
- Hubspot Inbound Marketing Certificate
- Content Marketing Certificate
- LinkedIn Integrated Marketing Communications Strategies Certificate
- Cornell University, Digital Marketing Certificate
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Master of Business Administration, Marketing
Arizona State University -
Bachelor of Science, Graphic Design
Arizona State University -
Bachelor of Arts, Journalism
The Ohio State University
Kind Words From My Colleagues
Katie Lachey
V.P. of Demand GenerationMarketing Programs Manager, Updox
2018-2020When it comes to professionalism, positivity, persistence, and organization, you won’t find someone more on her game than Anna. She managed everything from kick-off brainstorming to tactical execution for campaigns and events serving 10 or more audiences at any given time. This required clear communication with various stakeholders internally and externally. I am certain she will drive positive change wherever she goes!
Jeremiah Glodoveza
Global Head of Marketing and CommunicationsGlobal Head of Content Strategy, Nium
2021-2023I've now had the pleasure of hiring and working with Anna twice in my career -once at Early Warning/Zelle and most recently at Nium. Anna is passionate, organized, and a strong executor. She delivers high-quality projects that often anchor core areas of business. If you're looking for a content expert who raises the bar wherever she goes, Anna's the one for your team.
Carrie Johnson
Director, Product MarketingSenior Manager of Acquisition Strategy, Early Warning
2020-2021Anna Glenn is the best kind of colleague: she's smart, kind, full of ideas, and isn't afraid to dig in to get things done. I had the pleasure of working with her at Early Warning and Nium, seeing first-hand her understanding of the relationship between strategic outcomes and content. Anna has an appreciation for the various marketing functions and has a wide range of experience that makes her uniquely qualified to connect dots across teams. She's a team player and fully commits to striving for success. It would be my distinct pleasure to work with her again in the future.